You may access Genki Sushi takeaway online ordering platform through any internet connected devices including desktop computers, mobile phones or tablets.
We recommend the following browsers and resolution for the best experience:
- Chrome v77 / Edge v44 / Safari 11 or above
- Recommended screen resolution: 1366x768
- With Javascript and Cookies turned on
You may use Genki Sushi mobile app to access the Genki Sushi takeaway online ordering platform.
Online ordering service is available to Genki members and non-members.
You need to be at least 18 years old to place orders.
All Genki Sushi stores in Hong Kong accept online orders.
To help providing better services to our customers, we will conduct regular system updates from 4:00 am to 5:00 am every day and online ordering service will be suspended during the system update period. Order pick-up time available for selection is generally set accordingly to the operation hours of each store which may change due to operational status of the particular store(s). When the selected store becomes unavailable for pick-up at certain dates and time slots, Genki Sushi will contact the customer to arrange alternative pick-up time and/or stores.
As the terms and conditions of each e-coupon and promo code may vary, please refer to the corresponding e-coupon/promo code for details.
Yes, you may ask for an official receipt when you pick up your order at the store.
No, we do not offer delivery service for online orders. You may select one of the Genki Sushi stores in Hong Kong to pick-up your order.
Genki members are recommendated to view all confirmed transaction(s) under 'Member Area'>'Transaction History' or check your mailbox (including junk mailbox) to see if you have received our order confirmation.
Non-Genki members are recommendated to check your mailbox (including junk mailbox) to see if you have received our order confirmation.
Genki members are recommendated to view all confirmed transaction(s) under 'Member Area'>'Transaction History' or check your email junk mailbox.
Non-Genki members are recommendated to check the email junk mailbox or contact Genki Sushi Customer Service.
Upon order confirmation, all change requests will not be entertained. If you need additional items, please place another order.
Once the order is confirmed, the order cannot be cancelled, and no refund can be made.
If the pick-up store stay open during bad weather conditions , the order will still be valid. Please call to confirm the status before your visit.
We offer payment options including: VISA, Mastercard, American Express, Apple Pay and Google Pay.
It is safe to shop on our website. Genki Sushi has used Secure Socket Layer (SSL). All personal information including your credit card number and name will undergo encryption before transmitting through internet to protect your information from being read by unauthorised third-party during transmission.
1. Please ensure you have correctly entered the payment information include credit card number, expiry date, CVV and one-time password. Please contact card issuer card for details.
2. Please ensure your credit card is not expired and is valid.
3. Please try to use other devices for payment. If you are using mobile app, try via desktop or mobile website for payment, vice versa.
4. Should you have any trouble in placing order with a particular payment method, you may try an alternative payment me
Yes, Genki member can select the amount of points in blocks of 10.
Your will be charged once the transaction is completed on the website.
No, there will be no additional charges.
Please present the pick-up QR code attached in your order confirmation email or under 'Member Area' > 'Transaction History' on any electronic devices or printed copy to the pick-up store to pick up your order at the scheduled time.
You can forward your order confirmation email with the email attachment to your assignee. Anyone who presents the QR code of the order on any electronic devices or printed copy will be deemed your authorized representative.
No, you may only pick-up your order at the store you selected on your order.
If the order is not being picked up within 1 hour (please take note of the opening hours of pick-up store) from the selected pick-up time specified on the order, the order will be deemed forfeited and no refund will be made.
You may present the pick-up QR code attached in your order confirmation email or 'Member Area'>'Transaction History' on any electronic devices or printed copy to pick up your order at the scheduled time.
